I did 1 year subscription paid for the ultimate premium Dhs1600/- expecting a service level beyond luxury, everything went ok till i travelled for a business trip and completely lost access to everything with an irritating error message keeps on popping up 1102 that made my life a nightmare getting access to the limited time FIFA games.The least they should do is to make it loud and clear that if u travel you lose access but they did not.Tried contacting the support team, useless for the last 48 hours i was promised someone will contact me, all i got was an email rating the service and asking if the issue is resolved!! None human AI agent responses that even drives you more crazy. Sent multiple of emails and with no luck of response.The least you could is to open the geo lock for your customers who paid, invested and believed in your service. Ignorance is not at all good specially that i paid you in advance and in full. Disappointing..

Reviews on the App Store are not only for negative comments. Most users leave reviews only when they experience problems, while satisfied users rarely bother to leave a comment. Yes, TOD does have some negative points and of course should be addressed., but calling it a scam or as if users were forced into purchasing a subscription, is not accurate. Before buying should research properly. TOD offers 3 different subscription plans, and the limitations of each are clearly stated before purchase. You can’t log in on 100 devices with one acc and expect to run on all devices like u got the most expensive subs. High expectations :)))) You can log in on up to 5 devices but only the 4k plan allows simultaneous streaming on 2 devices. With full access to all available content. Cheaper plans have content restrictions. Most expensive subscription is around 114 AED per month. Language limitations on some matches are a valid issue, especially for 4k subscribers.

I would like to genuinely commend TOD for the remarkable improvement over the past year. The platform has clearly evolved streaming is now smooth and reliable, with no interruptions at all, even during high-traffic events. This is a huge change compared to around three years ago, when many users (myself included) experienced sudden disconnections due to viewer overload. It’s obvious that real effort and investment were made to fix those issues, and the results speak for themselves.Customer support has also become much faster and more responsive, which makes a big difference.I’d also like to personally recommend anyone in Dubai to visit Virgin Megastore at Mall of the Emirates and ask for TOD’s representative there, Negin. Her support was outstanding. She was patient, professional, and genuinely committed to helping with everything related to TOD. You can truly feel that she cares about the customers and goes the extra mile.After speaking with her, my sense of loyalty and belonging to TOD grew even stronger.Thank you, Negin.Thank you, TOD.

Using the TOD app has been nothing short of a nightmare. Not once have I managed to enjoy a smooth streaming experience without constant issues ruining it. The app is plagued by endless buffering, sudden freezes, random crashes, and an overall sluggish performance that makes it feel completely unreliable.Every time I try to watch something, I end up battling with delays, interruptions, and frustration instead of actually enjoying the content. It’s shocking how such a platform, which charges a subscription fee, delivers such a consistently poor experience. At times, it feels like I’m literally paying just to torture myself rather than to enjoy entertainment.For a service positioned as a premium streaming platform, the performance is embarrassingly subpar. Unless TOD seriously addresses these issues, I honestly cannot recommend it to anyone.