Square Team
Notes et avis
I like how mobile the app is. And how is easy to request time off through the app too…. My only problem with it is that you can’t just request a day off…. They require a reason
Often the program doesn’t allow staff to clock in and our of shifts. The idea of this app is cool
This app is very slow to load and use. Do not enjoy using it
You somehow don’t have the option to sync your schedule with your calendar… I quite liked the POS system but the app has been an absolute downgrade from 7shifts, which we switched from. I don’t think we’d have made the switch if we knew this beforehand.
Super easy super fast. I love it
Photos in the Square Team app don’t send if you leave the chat, so important messages get lost. Uploading photos is slow, which makes it hard to use in a busy workplace.
We had been using crew for a few years before it was purchased by Square Team. Crew was great and we never had a single issue with it. Once Square Team took over the functionality started going downhill very quickly. Yesterday, every single one of our team members was deleted from the group. I spent an hour on the phone with customer service going around in circles and getting zero help. We will be terminating the use of this app and I do not recommend anybody else use it. It’s barely functional when it works and when there is a problem, there will be zero help available to you.
Réponse du développeurWe're sorry to hear about your experience. We strive to provide seamless functionality and strong support. We'd like to look into the issue with your team members being deleted. Your feedback is important as we work on improving the app. Please reach out to discuss how we can assist.
After the “Crew” app was bought/switched to square we were hopeful the multiple teams that utilize it would be satisfied. However, the functionality while similar is definitely less and the warning to any teams considering g using it is the customer service. We are completely down for a second time and they are absolutely 0 help. We will switch to a different platform. It is clear that square does it care about the communication app and their customer service reps show it with their complete disregard for timelines of help or general care at all. Do not trust this app for your company communication as they will let you down.
Réponse du développeurWe regret to hear about your experience. We aim to provide reliable service and understand how important communication tools are for your team. We’re concerned about the issues you’ve faced and would like to address them. Your feedback helps us improve, and we'd appreciate the chance to discuss how we can better support you moving forward.
Most recent update makes it incredibly hard to see my own schedule when looking at which days I work. Needs to change back to how it was previously.
Réponse du développeurHi there - sorry to hear you are having this issue. It looks like you are on an older version of the app. Please try updating to the latest version. If you are still experience issues after the update, reach out to teamapp@squareup.com.
Used to let me clock in and out on app then all of a sudden does not amazing at first when it did but now can’t do anything on the app
Réponse du développeurHi; sorry to hear you are having that issue. It likely has to do with your employers subscription to Square and potentially losing access to the time tracking feature. Can you email teamapp@squareup.com and we'll gladly take a look. Thanks!