We had the bestest experience via get your guide - not to mention that the activities and people on this app are so professionally sound but so well trained to guide and host guests as well . We had the opportunity to connect with Faiz as our guide who collected us from our hotel took us into this super well planned desert safari helped us through the day with so much of indulging interaction about the culture history and even geography - we were amazed by his level of knowledge and above all the passion he has for the field of tourism and guests which was seen through the day . He kept checking on us and got us safely home . I now know how and why this app is the beat platform . Thankyou GetYourGuide as well as the partner entity who connected us with Faiz !

Had used GetYourGuide app to book a 3 nights Halong bay cruise . Randomly I receive a msg that the trip is cancelled. I even got my refund. The service provider on the other hand is messaging me that the trip is not cancelled , it on, We’ll update you. On telling him I got the refund already. He says no pre-payment required. You come down, You be prepared for the trip. All seemed very strange. The reason why I choose GetYouGuide was I thought they were reliable. But they just shrug off all responsibilities. Very casual . They think they don’t need to inform about cancellations. When i contacted them the reason they gave me is that the activity was deactivated, and it took time to get updated on the app. When I informed them that I had made the booking almost a month back, they have no answer for that. Same Standard scripted reply- company policy, can’t do anything once cancelled, I can’t access information, we regret the inconvenience. No sincerity even in expressing regret! It may be wise to deal will the local vendors directly. At least they would be honest, upfront and clear about things .

Highly, highly recommend this fantastic private tour with Rajesh! Well worth the early start from Delhi - they pick you up straight from the hotel for the drive down to Agra. We debated which day to do this, and as an added bonus since we just arrived the night before, jet lag made the 2am meeting time even easier. Rajesh is incredibly professional, knowledgeable, and fun! The entire day (Taj tour, breakfast, fort, and stops at local shops after) was so well thought out and informative. Also, sunrise is the time to see the Taj! It was already getting crowded and hot towards the end of our morning there. So glad to have done this on our first full day in India - couldn’t think of a better start

I recently took a trip to Greece and this app came in handy most of the times. I made most of my trip activity bookings through the app and none of them were a disappointment. I was a little skeptical after reading the mixed reviews for the app since I was doing all the planning myself, but after my experience, I’d definitely recommend tourists making their own bookings or if you just want to randomly try an activity during your visit. It’s important to note that they are service providers and not a tour guide company. After the booking you are put in touch with your particular activity provider and all details are sent on the app as well as your email. Definitely value for money! Looking forward to using it for my future trips!

“DON’T MAKE ANY BOOKINGS FROM GET YOUR GUIDE.” IF YOU BOOK DIRECTLY THROUGH ACTIVITY PROVIDER, they can help rescheduling and are considerate to listen to your requests. If you book through get your guide, they don’t listen anything and get your guide customer service executives are not at all efficient. They don’t hear you and understand you. There are absolutely no benefits of having it done with get your guide. They have poor relations with activity providers and there is no help / support in booking through them. We had the WORST EXPERIENCE! And we wouldn’t recommend get your guide to anyone! We missed our ferry by just 2 minutes. Everybody else who booked directly and missed it were able to reschedule through the terminal counter but since we booked through get your guide, we were denied reschedule at the counter and get your guide customer support were of no help and we lost all money. Worst experience ever! There are no benefits of booking through get your guide.

The most amazing experience. Worth the money and time I spent here. Our tour guide Mr. Pablo is really sweet and makes sure of our comfort throughout the trip-from taking beautiful family pictures of us to showing us all the remarkable view points you could see at Yosemite. For sure recommend the 1.5 hour trek towards the end of the trip to see the Giant Sequoias. The suv is definitely an added advantage for the long journey to keep you well relaxed during the drive. Thank you again to Pablo for taking us around and showing us the best lunch spot in the area (Ahwahnee Hotel)!!Will definitely want to come back :))

I wouldn’t recommend get your guide - this is the second time we have used them.First time experience in Europe was good. Second time in Singapore with their provider cebu tours and travels messed up our vacation - 1. We had to leave part of the family as they didn’t send all tickets2. They were not responsive when we raised the issue with them on the day of universal studios. Rather than get into universal studios, we had to wait outside and chat/ mail and make international calls to try to get the ticket. Finally at 13:15, after chat agent and we discussed that it is too late to wait for response - we split the family and few of us went it. Chat agent committed to getting refund as alternative.3. At 13:30, apparently the ticket was sent to us. We couldn’t use it as group split and moved on. Meanwhile ones who went in had limited time to do the rides, thanks to this massive delay.4. All in all, terrible experience, waste of money and time.5. They didn’t refund tickets stating tickets were sent despite their agent confirming we didn’t get the right tickets. They do not honour their commitment to customers and are very insensitive to customer experience. Recommend reaching out directly to universal studios rather than get your guide !

They are nightmares. They gave me the option of ‘book now pay later’ and when I tried to pay few days before the scheduled date, my card was never accepted. When contacted customer care support, all they said was they will get back to me and never gave me a response as to why this was happening.Later,I booked a fresh booking choosing ‘Pay now option. They took the booking, money taken, confirmation sent and few days before my travel they sent me a mail saying the activity was cancelled due to unusual behaviour from my transaction. Whatever that is supposed to mean?Customer care is a big useless thing. All they can do is Nothing. I have travelled to 50 odd countries and this is the first ever experience that gave me nightmares.Completely a scam

Extremely disappointing and unsafe experience with this Mount Fuji tour company. In our experience, this felt completely fraudulent and highly unprofessional.We were traveling with our three children as international tourists and were treated very badly by the drivers, including a driver named Atif. The drivers continuously smoked during the trip, the car smelled strongly of cigarettes, and they were talking on phones while driving.They also made false allegations against us, including accusing us of drinking inside the car, which was completely untrue. Later, they argued with us about extra charges caused by their own delay and eventually forced us to get out of the vehicle on the highway in a foreign country where we do not even understand the local language.This was extremely unsafe, stressful, and irresponsible behavior. Even the water bottles and coffee promised in the itinerary were never provided.We have video proof of the entire incident. Very poor customer service and a terrible experience overall. Families and tourists should be very careful before booking with this company.

One of the worst and most unprofessional company never trust or book anything thru them as they don’t take any responsibility of any tours and they completely leave it on the third party operator who actually takes you all for the trip…. Had booked Milford thru them and I was on time as there was one confusion the bus goes away and boom they say u missed the bus… then for next 45 mins frantically trying to get help and they say the tour operator is not picking up their call… you cannot call the operator…. Then after 45 mins they say they cannot help, reschedule or refund as it is not their policy…. Crazy guys they are sorry as the operator does not pick the call so they cannot help although we were on time! Complete scam!