I would like to express my sincere appreciation for the Apple Support team. Although my issue has not yet been fully resolved due to what appears to be a hardware-related problem, I am extremely impressed with the level of support I received.Every agent I spoke with was patient, professional, and genuinely committed to helping me. They took the time to carefully understand my situation, guided me through every possible troubleshooting step, and made sure I understood the process clearly.A special thanks to Miss Tata, Mr. Prahlad, and the support agent I spoke with in the morning whose name I unfortunately do not remember. Their kindness, dedication, and willingness to go the extra mile made a huge difference to my experience.Even though the issue remains unresolved for now, I truly appreciate the effort, expertise, and care shown by the entire Apple Support team. They did everything possible to help and provided one of the best customer support experiences I have ever received.Thank you, Apple Support, for your outstanding service and commitment to your customers.

IMy son gifted one Iphone pro max to me with his internship remuneration and spoiled our peace of mind. The phone works fine if Wifi is connected. If no wifi can’t make or receive calls. Mobile data also not accessible. On reporting the matter I was asked to submit it at the service center Bhatinda. l collected the phone after four days. Since the problem was not sorted out, I had to submit it again. They sent the phone to Bangalore and I collected it from service centre yesterday. They told me that display of phone was replaced for network problem! From the service centre itself it was found that, the problem was not sorted out. I contacted the apple support and they also interacted with the Bhatinda service centre from my phone. The call lasted over sixty minutes. At the end Executive S P Mohammed Ezar told me that he will sort out the issue by today and provided a link and mail id to contact him today. But when I tried the link to contact, it was showing the message “Something went wrong”. No reply for the mail even. Upon contacting again, the routine talk and no solution provided. The phone is useless even after the following apple support: Five visits to the Service centre. Fifteen days the phone was with Apple. (Bhatinda and Bangalore) Over five hours of in call diagnostics. Over five hours of restore backup etc. For One lakh eighty thousand rupee I got a useless product, Idiotic customer care and the services of the good for nothing apple executives!

I own an iPhone 14 Plus that is about 1.5 years old. After downloading Apple software version 26.3, my phone suddenly started rebooting on its own. I visited the Apple Service Center in Noida, Sector 18, where they told me it was a hardware issue. However, my phone has never been dropped, nor does it have any physical damage.They informed me that the repair would cost around ₹40,000, which I believe is unreasonable. They advised me to contact Apple Support to request an exception. Over the past week, I have been in touch with the support center and explained the entire issue. Some representatives initially agreed that my case was valid and assured me that I might receive an exception. The case was escalated, but eventually, they told me that no exception could be granted.If Apple provides such services, it raises questions about the brand’s value. How can I be expected to spend ₹40,000 when the issue did not arise due to any fault on my part? If a hardware problem occurs internally after a software update, how can I be held responsible for it?

I purchased an Apple Watch SE 3 on January 26, and the watch is still under warranty. Within just a few months, the screen developed a scratch during normal usage. When I visited the Aptronix store at Inorbit Mall, Hyderabad they simply told that screen/glass scratches are not covered under warranty.This is extremely disappointing, especially after spending around ₹25,000 on a premium smartwatch. I understand that accidental damage may have different terms, but when a product develops visible screen damage within such a short period, customers expect proper inspection and a reasonable resolution—not simply a statement that it is “not covered under warranty.”If the warranty provides no meaningful support for the screen after just a few months of normal use, what is the purpose of paying a premium price for the product and expecting warranty support?I expected much better quality, customer service, and accountability. ₹25,000 feels like a waste when a warranty claim is dismissed without properly addressing the customer’s concern.Very disappointed with both the product experience and the way my concern was handled at Aptronix. I would seriously reconsider purchasing from here again and would advise others to carefully understand what is actually covered before spending this much money.