I would prefer it to be more user friendly, because sometimes I don’t know where to find the main features a customer would need, for example the “favorite” button which I need to scroll down every time I need to add an item in my fav gallery, its an example but many times I find myself not knowing where is what, in rest thank you for your service!

This platform offers an incredibly wide variety of products, which is one of its biggest strengths. You can find almost anything, often at attractive prices. However, the shopping experience can also be quite frustrating. AT TIMES, THE GAP BETWEEN THE VISUAL PRESENTATION AND THE REAL PRODUCT FEELS ALMOST ABSURD.One of the most common issues is that many product photos are misleading. In many cases, you should not expect to receive exactly what is shown in the pictures, but rather something “similar.” Sometimes the actual product can be noticeably different from the advertised images, which creates unrealistic expectations.Another major problem is product sizing. Listings often use promotional images that show products next to people, giving the impression that the item is larger or smaller than it actually is. The only reliable way to understand the real dimensions is by checking the size diagram or technical drawing. Unfortunately, these measurements are not always easy to find and often require extra effort to locate.The same issue applies to materials and product quality. The images may suggest one type of material or finish, while the actual material is specified elsewhere in the description and may be completely different from what the photos imply.

If you receive a broken item or it is not functional- YOU on your own have to print labels, stick labels on the package, pack the parcel back and wait till the seller confirms they received everything in a “good shape” and etc. TEMU says the return is for free - it’s a lie: they hold money for that. You just get less refunds. (Loose your own money trying to get your money back for the low quality products). You think you can just call the delivery company to take the broken item back? Ofc no: you have to go to their office by yourself. In my area it’s just 1 office for the whole state. So you pay like 5 bucks for broken sht and have to waste much more fuel and time to get a refund. If TEMU decides that you made a scratch and sent back without an initial package or smth like that - they will take your money for this item one more time (though the thing is broken and you sent it back). Isn’t that cool? It’s really not so comfortable to add and watch “favourites” list. It’s difficult and not comfortable to navigate “orders history”.

BEWARE OF SCAMMERS AND FRAUDSTERS. I ordered four items. They sent one. The support operator initially agreed to resend the missing three items that had been paid for. He immediately refused to issue a refund. After talking to the operator, he decided to issue a refund after all (EVEN THOUGH I DIDN'T ASK HIM TO). In the end, they only refunded me for 1 item, not for the 3 that I paid for. Product quality - 1 point, service - 1 point, delivery time - 3 points, customer support - 0 points. I understand perfectly well that losing one customer will not ruin the store, but over time it will lose all its customers and go bankrupt. Now I will only order goods from their competitors.

Temu is an absolute disgrace. Their customer service is completely useless — they don’t read your messages, they don’t help, and they just copy-paste the same garbage response every single time. It’s like talking to a wall.I received a bread box full of MOLD and a horrible smell, and a dish rack that turned into a rusty mess in just ONE WEEK. These are not minor issues — this is trash they are selling and calling “products.”When I asked for a refund, they had the audacity to REFUSE, claiming there’s nothing wrong. Are you kidding me? A moldy, stinking bread box and a rusted dish rack are somehow acceptable?! This is straight-up fraud.Temu is scamming customers with cheap, defective junk and then hiding behind bot replies and fake “support.” They have zero respect for buyers and no interest in solving real problems.I will NEVER order from Temu again and strongly urge everyone to stay away unless you want to be robbed and insulted by a so-called support team that treats you like an idiot.

Temu has quickly become one of the most talked-about online shopping platforms, offering incredibly low prices on just about everything — from clothing and home décor to gadgets and beauty products. The app and website are easy to navigate, and the constant flash deals, coupons, and “spin-to-win” offers make it feel fun and addictive to shop.

There are too many product recommendations in the app, I would prefer the design of Joom, but it has loads of products and the prices and shipment are excellent! I recommend using the app!

Temu has and agreement with the FAN Courier Delivery Service. In Moldova this serviceman was overworked due the fact that a lot of people fell for cheap prices and free delivery. So my parcel is still in the “assortment” department and it passed a month and half since it’s there. That’s not very professional, not to mention that their customer service phone does not work. Please Temu find a way to fix this issue.

❌ Temu support ignores previous promises and only sends generic replies.They promised to restore my access to the cashback credit promotion, but nothing happened. The promotion still appears active on the website, but in the app it says “promotion ended.” I sent screenshots and full explanation multiple times. Still, they just repeat the same message about "random eligibility."Terrible experience so far. Please escalate and fix this!#TemuSupport #TemuFail

I have gotten an ad for this app on instagram for a very cheap mechanical keyboard that looked pretty good. Went to download it, made an account and then it told me that “Sorry, you can’t use this promotion because it has already expired”, when literally less than 10 minutes passed between me getting the ad and making an account. Stay away, they lure people in and then when you go to buy the product it costs 10 times as much.