Here’s a strong, factual, and impactful review that highlights your experience without making unsupported claims:Absolutely the worst travel booking experience I’ve ever had.I booked my flight through this app, only to discover the day before my trip—completely by accident while trying to check in online—that my flight had been canceled. The airline never sent me any notification by email, SMS, or through the app. If I hadn’t tried to check in, I would have gone to the airport without knowing my flight no longer existed.After contacting customer service, they rebooked me on a flight the following day. However, they failed to transfer any of the extras I had already paid for. I only discovered this at the airport. When I asked for help at the airline’s service desk at King Khalid International Airport in Riyadh, they were completely unhelpful and did nothing to resolve the issue. As a result, I lost the pre-booked meals I had paid for.To make matters even worse, the app advertised 11,000 loyalty points when I made the booking. More than a month later, those points have still not been credited to my account.Customer support is also extremely slow. Responses on WhatsApp take far too long, making an already frustrating situation even worse.Poor communication, broken promises, unhelpful support, and no accountability. I will never book through this app again and cannot recommend it to anyone looking for a reliable travel booking experience.

I booked my Air France flight through Almosafer because I expected a travel agency to make things easier if anything went wrong. Unfortunately, my experience was the complete opposite.Air France cancelled my flight. I contacted Almosafer and they submitted a refund request. However, Air France’s automated system later rebooked me onto another flight without my approval, which caused the refund request to be cancelled automatically.When I contacted Almosafer to understand what happened, I was told that I had changed my booking myself. I then contacted Air France directly, and they confirmed that I had not requested the rebooking—their automated system had done it automatically.I informed Almosafer of this, but they insisted on receiving written confirmation from Air France before they would continue. This resulted in hours of phone calls and emails between both companies. I even stayed awake until 2:00 AM trying to resolve an issue that I did not create.In the end, I had to coordinate everything myself between the airline and the travel agency. This was exactly the situation I expected a travel agency to help me with.I understand that airlines and agencies have procedures, but I was disappointed by the lack of ownership and the amount of work I had to do as the customer.Based on this experience, I will book directly with airlines for future trips rather than through Almosafer.

Problem Description:I made a hotel booking for three nights through the Almosafer app and paid the full amount (non-refundable).Before arriving at the hotel, I was informed that my reservation had been canceled due to room unavailability.After that:•Almosafer suggested booking an alternative hotel, which I agreed to, and an invoice was sent to me by email; however, the reservation was never confirmed.•Later, I was asked to book a hotel personally, with a promise of reimbursement based on invoices, not exceeding SAR 4,500.•Due to their delayed response, all hotels were fully booked, making it impossible to secure accommodation.I contacted them multiple times and held them responsible for the mistake and delay, but:•The responses were repetitive and unhelpful.•A hotel was offered that did not match the standard of the original booking.•Incorrect and misleading information was provided about the final hotel.•Worse, the hotel was booked without my explicit consent, despite my clear request not to proceed with the booking.All of this caused me significant stress and reflected an exploitation of a difficult situation instead of providing a fair and timely solution.Conclusion:I strongly do not recommend booking through the Almosafer app or website due to poor reliability, weak booking management, delayed customer support, and lack of accountability.

I had a booking from 13 March to 21 March, paid in full upfront.On 13 March, I contacted the hotel directly to inform them I would not be arriving on the original check-in date and would instead check in on 16 March. The hotel acknowledged this and advised me to notify Almosafer so they could process the change officially.I contacted Almosafer and was told the amendment would be handled. However, upon arriving at the hotel on 16 March, the reception informed me that no communication had been received from Almosafer.When I called Almosafer to follow up, they told me they had sent me an email but I had not responded to it. The email in question was a generic thread — not a clear, actionable message about my specific request. It simply asked me to “advise regarding the amendment request” without restating what the amendment was or what action was needed from me. My original request was straightforward: keep the room, shift the check-in date by three days. There was no ambiguity that required further clarification.Despite the fact that this situation resulted entirely from Almosafer’s failure to communicate the change to the hotel, they have refused to issue any refund for the unused nights.To summarize: I paid in full, made a simple and timely request, received verbal confirmation it would be handled, and it was not. The responsibility for this failure lies with Almosafer, not with me as the traveler.Don’t ask me to contact you again, I’m tired of your service. You got me stressed and waisted my time and money (+2k SAR). Will never use Almosafer again!