SmartThings
Ratings & Reviews
We are so happy with this purchase. I love that I put the clothes in before work and they are done completely when I get home! No more re-washing loads because I forgot to put them in the dryer. Love that I fill the soap and softener and don’t have to do it every wash. Love that it tells me it’s time to clean the drum…push the button and it does it. Also love that the pedestal holds my laundry soap and fabric softener and whatever else I want to put in there. I recommend this to everyone!
Good App. Works well. There is only ONE folder to add your own photos to the Frame TV. It needs at least a second or preferably several extra folders, maybe ones that we can name, so that you can categorize a little bit. This would be an easy thing to do but I’ve been requesting it for over a year with no luck. PLEASE, add extra folders so that we can categorize and add different photos/art into separate folders.
So far, we are learning about our machine. We have been able to control it from the app. However, one must search for the directions on how to “actually “ use your phone to start the machine using your phone. All of the options regarding settings are readily accessible. It’s just connecting the option to start the machine that causes us to search for it. I will update as I learn more and will upload a how to video for newbies like me.
Developer ResponseHi there, thank you for your feedback. We appreciate the time you have taken to share with us. We're constantly working on improving SmartThings and making it more simpler and reliable for our users. If you need any help Please send details of what you are experiencing to our customer support at "https://www.samsung.com/us/support/owners/app/smartthings" so that we will assist you with your query.
Love this app just hate the process when setting up a device but I do like if you forget to turn off your TV you can turn off if you are away from the home. I don’t like that the control takes forever to load sometimes and all the buttons take a minute or 2 for them to pop up, for example if your TV is too loud and you turn the TV on and want to lower down the volume you have to wait a couple minutes, but other than that, this is a really good app
Developer ResponseHi there, thank you for your feedback. We appreciate the time you have taken to share with us. We're constantly working on improving SmartThings and making it more simpler and reliable for our users. If you need any help Please send details of what you are experiencing to our customer support at "https://www.samsung.com/us/support/owners/app/smartthings" so that we will assist you with your query.
I am away on a little getaway with my family and had to leave my cat at home since he doesn’t do well traveling in the car. I was able to turn on a tv show through this app miles and miles away from home. It totally worked I can’t believe how good the app is that it allowed me even miles away to be able to operate my tv so my cat can be entertained.I totally recommend this app.
Listen the app works fine as far as the remote options and connecting it to your tv, but the one thing that irritates meThe most is having to redownload the remote almost every time I re enter the app. Not only that but also having to login over and over again every day and it even lags during those log ins. Please improve on this other than that the app is perfect.
The smart washers and dryers are awesome! Being able to see when a load is finished right from my phone makes laundry so much more convenient and keeps everything moving without having to constantly check. It’s been a total game changer for staying on top of laundry. I absolutely love this feature and would highly recommend it—it’s a must-have!
SmartThings is truly a phenomenal app — intuitive, reliable, and impressively versatile. It connects seamlessly across multiple technology systems, making smart‑home control effortless. The interface is clean and user‑friendly, and setup takes only minutes. I love how it integrates devices from different brands without a hitch. A must‑have for anyone who values convenience and innovation in their connected home.
It’s not easy to handle. It’s kinda hard to get used to for being an older person not root incline with the phones how they work but at the same time is OK, but I need to know how to take my phone off so my significant other, which is older than me and cannot understand that he could use the regular remote control for the TV. Can you help me with that?
Developer ResponseHi! We apologize for the inconvenience caused. We're constantly working on improving SmartThings and making it more simpler and reliable for our users. To help you to resolve the issue please share the details of the issue you're encountering by contacting our customer support team at "https://www.samsung.com/us/support/owners/app/smartthings" so that we will assist you with your query. Thank you for your understanding.
Since 2025 the last update of the app it stopped showing the correct information. It says that I need to have a controller installed to download, it worked fine until the last update. The app showed me everything that I needed to know. Please help… Still as of August 19,2026, I still haven’t gotten any help since I first wrote my review..
Developer ResponseHi there, We apologize for the inconvenience caused. We are committed to providing the best possible user experience, and we regret that yours did not meet our usual standards. We request that you uninstall and reinstall the app, reboot your phone and device and then check if the issue is resolved. If the issue still persists, then kindly share the screenshots of the errors in the app, SmartThings app version, Mobile Details(Model number and OS version) to our customer support at "https://www.samsung.com/us/support/owners/app/smartthings". We'll get you up and running.