Okay I love this app but there is a few things that I think they could improve so I will split this into two sections, one where I talk about the good stuff, and one for recommendations. CATEGORY:GOOD STUFF This app is amazing in so many different ways!! First of all, I love the fact that you have family plans, bc it is very annoying if you don’t have it but your whole family likes to use it bc you can’t always listen to music if somebody else is, but shortly after getting the regular plan we switched to the family plan and it was amazing! You have so many options depending on how many people are using it and what your needs are. I also love that you have the chose to make playlist public or private bc my regular playlist with all my fav songs is private but sometimes I like making playlists for like calming music and stress relief, or certain playlists other people might like the access to so I make those public. Also, I love that the app makes playlists for you based on what you listen too. You can also put your playlist on shuffle mode, which just plays the songs in random order so you can actually listen to all your songs if you have a long playlist like me. also you can put settings on there if you have a young child so that they cannot add explicit songs to their playlist. CATEGORY 2: RECOMMENDATIONS I only have one recommendation, which is to not automatically switch the music to car mode while I’m in the car. I think you should put it as a button at the top so if someone is driving they can click it if they want it but for me usually I just put my playlist on shuffle and don’t need to worry!!! Love this app def recommend

I don’t know who decided or asked for this, but haven’t this recent change to your My Library and having the default of your music to be LOCKED default set to being see by what music you recently added rather than the always convenient the Title of the songs be listed in a alphabetical order or same with your Artists by them also being set in alphabetical order was way more nice than what it is now. Why now do I need to have to go to sort and select the listing of my songs/artists by title or artist name to then have it be organized in the alphabetical order format?? And why then when doing that in setting it to what filter you have it now and you leave out of that to go to home or you simply press the library icon again it just resets it all and no you have to reset it to how you want it to be which was the alphabetical order or by song titles order. Like this change to this part of the app is so un-intuitive hopefully this gets reset to the convenience way it was, because haven’t to look through music in a recently added listing way is like trying to find a needle in a hay stack like I’m going to expect to remember exactly in what time of added music I added something will I find it quicker instead by simply scrolling through an organized alphabetically listed order of my music that what creating a fixed locked setting to the usage of this app. Please return it to the way it was or simply put in the setting a setting that can let those people that like having a harder time by default looking through there music and not have to let people who like apps that create organized alphabetical ordered music listings.

I have previously given this app 5 stars but now its 1 star. There are a lot of issues and despite the frequent updates the issues are never resolved. I subscribe to unlimited and My biggest complaint is music I have saved or downloaded will just disappear. I can see the song or band or album but it went from bright white to a faded white and when I click on it something pops up telling me it’s no longer available. I call these ghost songs. However, these ghost songs are still available because if I search for the same thing I am able to add the music again. Doesn’t seem too tricky until I go to play something on shuffle and all these ghost songs don’t play and the App doesn’t skip over them. It is sometimes entire catalogs by artists. So I can’t just go add the ghost songs back in and swipe swipe swipe to delete the ghost songs. I have to click on every single individual song. Select delete. Then select “are you sure you want to delete?” For EVERY. SINGLE. SONG. when the app switched to HD music I’m taking HUNDREDS of ghosts songs have popped up. It’s so tedious. The app will randomly shut down. I can click next a few times and quite often the song it shows and the song playing are not the same. It’s like the screen hasn’t caught up to it being a new song. It has a lot of glitches. I have used this app for years and it’s such a pain to move my music over to a new app but there are other music providers for the same price who offer a more reliable product.

Aside from the way the song selection is done or how it plays random songs during the playlist, the app is horrible. Sometimes it will get stuck on one song and you have to close the app and come back in (choosing a different playlist doesn’t matter). Or it will stop playing for no reason and you have to hit play again. Then there’s the hour or so time limit to ask you if you’d like to continue. You can’t continue from your watch or from the Lock Screen on the phone. You have to go into the app and press play. The timer even includes if you are on a call. If you have more than 50 songs in the playlist, it will only play the same 10-15 songs and then start randomly playing other songs. Although the random isn’t really random, either of your playlist or of songs outside the playlist. When it starts to play the random songs outside the playlist, 9/10 it will start with the same song. If it isn’t that one, it is usually it starts with the second song and then it will play the first one. Beyond that, I don’t know because I never get past the one or two random songs it chooses. I just change to one of my other playlists. The music is free with Prime within the limits, but it is a chore for sure. I doubt paying $10/mo for Unlimited would change the behavior of the app, but I’m not willing to try. I could buy lots of songs over time for $10/mo, which I need to make time for and just play songs that I own and can control.