Absolutely horrible if you see this place to drive out and avoid it. Two horrible experiences of the two times I’ve been forced to use it. First time I purchased a spot hero. got there, and the parking garage was run slowly by Metropolis, when I went to leave, it wouldn’t let me out said I had overstayed which I had not, I spent over an hour on the phone arguing with let them spent multiple emails trying to prove that I hadn’t overstayed and they kept threatening me with a high late fee. It took several days to get resolved. Tonight, I was forced to use it again. I entered my credit card number. I had a discount. It should’ve been fine. I got to the it said it didn’t have my license, I tried to enter it, and it opened a new ticket with a price four times higher. I had to walk back to the hotel several blocks in the frigid cold, got the ticket paid come back and then later on I realize that it’s still running the first ticket and it opened up another ticket so now I’ve been charged twice for one parking when I was stuck in the parking lot, I tried to call someone there’s absolutely no one available. It says call us and no one answers. They say we’re not available. Meanwhile, I’m sitting at the gate and can’t get out completely horrible app. Horrible customer service run away as fast as you can.

I can’t say it’s a bad app especially when I need parking at the DMV. SO YEAH IT IS HIGHLY USEFUL. But I had found myself utilizing the app for the first time at the DMV and paid for an hour parking, come to find out that the DMV only accepting people with reservations at the moment (spring field ) which was disappointing so I had tried reaching out to metropolis for some support only to say they don’t give refunds WETHER OR NOT I STAY FOR THAT AMOUNT TIME! I also was told that it’s like a meter, correct me if I’m wrong, but with actual meters we have an option to put how much quarters in the meter, for time we estimate needed. unlike this where you pay for an hour and don’t need it then your out the amount you paid for that hour versus a meter if I put a quarter just to check if I can be seen at the DMV and came across that hiccup I would have only lost a quarter NOT $5. Suggestion: add an end time button in the app, so if things like this happen and they do we don’t end up paying for it !!! Especially for time not needed.

Overall the app is pretty easier to use and I don’t really have much to complain about. The only problem I’ve experienced is if I’m in a loaner car for several days/a week and happen to use the app with that car , I have to add it into the app. Once I turn the car back in, someone else could drive into one of the garages and it reads the license plate and charges my account unless I remember to remove the car from my app account. This has already happened to me once. It would be nice, when adding a vehicle, to have an expiry date/# of days expecting to use the vehicle and then it falls off my account automatically. This would prevent irrelevant charges going to the wrong person which is no longer using that loaner/rental car in case one forgets to immediately remove the vehicle from their account.

My husband and I don’t own a car as we live in a major city, but will rent cars as needed for family road trips. The building we live in adds our rental vehicles for us when we park in the building before/after these trips. We had no idea they were listing these vehicles on his account as an owned vehicle, not a rental, as we aren’t allowed to enter these on our own behalf. Fast forward a few months from a former rental we had, we receive a confirmation for parking in Ohio that charged my husband’s card. We called support and they informed us that if whoever enters a car into an account and they don’t select that it is a rental (I’m sure people miss this or forget on their own a lot), that anyone can type in that license plate and start a new parking session with linked payment WITHOUT having to sign into an account. Payment details being linked to a license plate alone and NOT some form of identifier login is highly insecure and likely very illegal. My husband and I work in tech and we reported this to the customer service agent to escalate upwards. We won’t be keeping any vehicles or payment information within the app moving forward to better protect our information.