I commented a year ago in agreement with others from several years before that about the “Here’s something you might have missed” audio repeats multiple times per hour (that is, if you listen to a one hour show, you can’t possibly miss it the second, third, fourth time. That is far more annoying than hearing commercials! The author asked for my email address to discuss (as if they were being responsive to a paying customer) and proceeded to take the conversation outside the Apple store. They then ask me what programs I was listening to and came back with a dismissive, “that’s how it normally works” non-response. I know that’s how it works, but it should be fixed, not excused! Paying over $100 / year should justify updating the app to address these repeated subscriber complaints, not keep adding more channels I don’t care about to allow them keep signing up new users. I signed up on their site using PayPal, not through Apple, so I couldn’t unsubscribe via iOS or PayPal directly. After having to hear an accused murderer testify about his bloody wife and son he was on trial for shooting over and over in one hour, I had enough (again), but still hadn’t been able to identify how to cancel the annual auto-pay renewal before it just went through PayPal and now it can’t be cancelled for another year. I will be contacting the authors to ask for a refund if they still won’t fix the repeat content bug (it’s certainly NOT a feature worth paying for.)
Hello! Thanks again for your feedback and apologies for the inconvenience. We're always working to improve our listeners' experience with our service, and while we're unable to offer an immediate solution to the news replays diversity, you feedback has been noted and passed along to the dedicated team for a future improvement. In the meantime we've reached out to you about this via email as well, thanks again for your patience and support.