I am extremely disappointed with the company. I paid for the application but it is not working, the documents are saved without any data. I mailed the proof to the support. They asked for proof which I did send. And then they wanted more and more. I have been battling for months to get my money back. I do not mind paying for something but I am not going to give my money away for something that does not work.Update: I have sen t you the proof and again sent screen shots of the document that was saved that had no data on the document. I don't understand why you are refusing to refund me. You can go into the app and see all my responses but you keep on asking for the same information over and over again. You are wasting my time. Honestly, I have always recommended IlovePdf but after all this frustration, I will not be recommending your app at all, your support is horrendous.
Hi, we're sorry to hear that the app isn't working to process your documents. First, regarding your refund request, please note that if you subscribed through the macOS app, subscriptions, payments, and refunds are handled exclusively by the App Store support team. We would love to help you with your refund request, but we don't have access to Apple's payment platform to process this request. As for the technical issues, our team is requesting details and screenshots of the issue so that our technical team can investigate and help you resolve the issue, the more information you provide, the faster we can locate the issue and help you resolve it, so your patience and cooperation in this matter is highly needed. Also, please include the name you used to contact our support team so that we can look into the case. Thank you very much!