Articles on Digital payments

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Digital payment technologies can support financial inclusion, especially where traditional banking services are limited. The Apple Pay app on an iPhone in 2019. (AP Photo/Jenny Kane)

Digital payments can expand financial inclusion — but only under the right conditions

New research shows that digital payment technology does not always increase financial inclusion for everyone.
Cashless payments have advantages, but only to those who have the means to make them. Karolina Grabowska/Pexels

The problem with cashless payments

The slow disappearance of cash has advantages, but it can also exclude the most vulnerable from socio-economic activity. It’s also a privatisation that deteriorates the symbolic dimensions of money.
Indianapolis debuted a bus rapid transit system with 60-foot articulated electric buses in 2019. Momoneymoproblemz/Wikipedia

Why the humble city bus is the key to improving US public transit

High-quality bus service is the fastest route to rapid, comprehensive public transit in the United States. This country was once a leader in bus transit, and with adequate funding, it could be again.
Mobile money has deepened financial inclusion in Ghana. Wikimedia Commons

Mobile money service quality: what’s important to customers in Ghana

Mobile money service providers are on the path to find new ways of growing their customer base and keeping them.

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