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Federal employees under pressure are finding each other online, building networks that span agencies and regions. metamorworks/Getty Images

A hard year for federal workers offers a real‑time lesson in resilience

During a year of extraordinary uncertainty, workers built resilient networks within and across boundaries and distance. An anthropologist explains how these clusters and long-distance ties help people cope, organize and adapt.
The author with her rare cardinal Squishmallow. A Redditor in the Squishmallow community sent her the rare plush for free to help her cope with grief over her father’s passing. Photographer: Danielle Hass

How Squishmallow collecting helped me cope with grief, make new enemies and find ‘villains’ worth studying

‘Brand communities’ are sites of surprising human drama. A marketing expert explains what she found by studying them.
ginger_polina_bublik/Shutterstock

Some Reddit users just love to disagree, new AI‑powered troll‑spotting algorithm finds

A machine learning study of millions of online posts found five basic kinds of users – including ‘disagreers’ who mainly like to contradict others.
Bots can be helpful in online communities, but they can also come between people. mathisworks/DigitalVision Vectors via Getty Images

Helper bots in online communities diminish human interaction

Bots that reply to online posts can help people connect with each other, but at the same time they also interfere with people communicating with each other.
Content moderators like these workers make decisions about online communities based on company dictates. Ilana Panich-Linsman for The Washington Post via Getty Images

Let the community work it out: Throwback to early internet days could fix social media’s crisis of legitimacy

In the days of online bulletin board systems, community members decided what was acceptable. Reviving that approach to content moderation offers Big Tech a path to legitimacy as public spaces.

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