Articles on Apologies

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The European Union’s new transparency rules require companies to watermark content produced by generative AI systems, in a machine-readable format. (Unsplash)

An invisible AI watermark is coming to your messages. Your relationships may pay the price

If checking each other’s messages for AI fingerprints becomes a habit, even casual communication may be marred with suspicion and doubt.
Prime Minister Stephen Harper addresses members of the Chinese community, Head Tax survivors and their families on Parliament Hill in June 2006 after his apology over the racist Head Tax once imposed on Chinese immigrants. (CP PHOTO/Fred Chartrand)

How not to say you’re sorry: Why governments keep getting apologies wrong

The best way to apologize involves making victims the primary focus, not the apologizing state. Apologies that prioritize rehumanizing victims prove more effective at rehumanizing apologizers too.
Mark Zuckerberg, CEO of Meta, apologizes at a Senate Judiciary Committee hearing about social media safety on Jan. 31, 2024. Tom Williams/CQ-Roll Call, Inc via Getty Images

Investors prefer ‘I’ over ‘we’ when CEOs apologize

New research on 224 corporate apologies suggests investors reward leaders who take personal responsibility – with one key exception.
A protestor holds a sign saying ‘Reparation for Reconciliation’ as Pope Francis arrives for a public event in Iqaluit, Nunavut on July 29, 2022, during his papal visit across Canada. THE CANADIAN PRESS/Nathan Denette

Reparations to Indigenous Peoples are critical after Pope’s apology for residential schools

The Pope’s apology could mark a new way forward if the Catholic Church makes genuine reparations for the evils it perpetrated.
Chief James Ramer of the Toronto Police Service speaks during a press conference releasing the 2020 race-based data, at police headquarters in Toronto on June 15, 2022. THE CANADIAN PRESS/ Tijana Martin

The Toronto police apology for its treatment of racialized people is meaningless without action

The Toronto Police Service chief apologized to the public for the findings of an investigation that demonstrated the Toronto police’s excessive use of force on racialized residents.
New York Gov. Andrew Cuomo faces an investigation over an alleged pattern of sexually harassing and intimidating women employees. Brendan McDermid/Pool/AFP/via Getty Images

Power imbalances are at the root of sexual harassment – but statements like Andrew Cuomo’s don’t acknowledge that inconvenient fact

Men accused of sexual harassment, including New York Gov. Andrew Cuomo, often refer to their accomplishments in their responses. Their power is their defense, and it blinds them to their victims’ suffering.
A culture of perfectionism that begins in medical school is one reason why doctors and other medical professionals struggle to apologize for their mistakes. (Shutterstock)

Why is it so hard for your doctor to apologize?

Despite protective apology legislation across Canada, many doctors and other health-care professionals remain too afraid or ashamed to apologize after medical errors.
The New IRA apologized for killing investigative journalist Lyra McKee during a riot in Derry. Reuters/Charles McQuillan

Why do rebel groups apologize?

Organizations try to hide mistakes and evade responsibility, studies show. But two scholars analyzing militant and terrorist groups say they are willing to acknowledge their mistakes – sometimes.

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